CONTACT POINTS AND PROCEDURES
If a complaint is made and cannot be resolved by the initial recipient, it will be passed to an appropriate member of the Customer Care team who will follow a standard procedure as outlined below:
For the avoidance of doubt, Prospect Homes may choose to aggregate several complaints into a single complaint, provided that the timetable shall apply from the first such complaint received.
All responses to customer complaints will, where possible, be made by telephone. Failing this the response will be made via the same medium as it was received.
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All rights reserved.
Company registration number:
4192419
Registered Office:
2 Estuary Boulevard Estuary Commerce Park Liverpool, L24 8RF